What is the process by which members of Congress address individual constituent issues called?

The process by which members of Congress address individual constituent issues is known as casework. This activity involves assisting constituents in navigating government programs and resolving their personal issues with federal agencies. For example, a member of Congress may help a constituent secure benefits from Social Security or assist in resolving immigration problems.

Casework is crucial for maintaining a direct relationship between elected officials and their constituents, as it demonstrates responsiveness to the needs of individuals, highlights the accessibility of government, and fosters trust in elected representatives. Additionally, it often serves to enhance the member's reputation within their district, showcasing their commitment to serving the people they represent.

The other terms provided have distinct meanings and do not specifically refer to the individual assistance process. Legislation pertains to the formal proposal and enactment of laws; constituent services may include broader support offered to the public, while advocacy generally refers to supporting the interests of specific groups or causes rather than individual constituent issues.